Waste Removal Barnes Terms and Conditions

d) Any items that may be hazardous, oversized, unusually heavy, or difficult to remove.

The Company will use the information provided to give an estimate or quotation for the Services. All timeframes for attendance or completion are estimates only and may be subject to change due to traffic, weather, access difficulties, or other operational factors.

3.2 Estimates and Quotations

Any estimate or quotation given prior to attendance is based on the Customer's description of the waste and access. The actual price payable may be confirmed or adjusted upon our arrival, once the operative has inspected the waste and assessed the work required. If the Customer does not accept any revised price, the Company reserves the right to decline to carry out the Services. A call-out or cancellation fee may apply where our operatives attend the Premises and are unable to proceed for reasons outside our control.

3.3 Booking Confirmation

A booking is deemed accepted and confirmed only when the Company has acknowledged the booking and provided a date and, where applicable, a time window for attendance. The Company reserves the right to reschedule or cancel bookings due to operational constraints, safety considerations or other valid reasons, in which case the Customer will be informed as soon as reasonably practicable.

4. Customer Obligations

The Customer agrees to:

a) Ensure that all information provided to the Company is accurate, complete and not misleading.

b) Obtain any necessary permissions or consents for access to the Premises and for the carrying out of the Services.

c) Provide safe, reasonable and lawful access to the Premises, including suitable parking space for our vehicle within a reasonable distance of the collection point.

d) Ensure that the waste is accessible, not obstructed, and not contaminated with hazardous items unless previously agreed in writing.

e) Be present, or have an authorised representative present, at the time of collection where required to confirm the waste to be removed and to authorise any additional charges.

If the Customer fails to comply with these obligations and this prevents or delays the performance of the Services, the Company may charge a call-out fee, waiting time charge or additional costs reasonably incurred.

5. Payments and Charges

5.1 Pricing

The price for the Services will normally be based on the volume, weight and type of waste collected, as well as access conditions and labour time. Additional charges may be payable for certain categories of waste, such as electrical items, mattresses, refrigerators, or materials that require special handling or disposal.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due in full on completion of the Services, and before our operatives leave the Premises. The Company may accept cash, card payment or other payment methods as notified to the Customer. For commercial Customers or account holders, alternative payment terms may be agreed in writing.

Where payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs of collection, including legal costs and debt recovery fees.

5.3 Deposits and Prepayments

The Company may, at its discretion, require a deposit or prepayment to secure a booking. Any deposit will be applied against the final invoice or retained in accordance with the cancellation terms below.

6. Cancellations, Rescheduling and Waiting Time

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by giving the Company as much notice as reasonably possible. Where a booking is cancelled by the Customer less than 24 hours before the agreed attendance window, the Company may apply a cancellation charge to cover lost time, administrative costs and any travel already incurred.

6.2 Company Cancellations

The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents or safety concerns. In such cases, the Company will, where feasible, offer an alternative date and time. The Company will not be liable for any loss arising from such cancellation or rescheduling, save for refunding any prepayments made for the affected booking.

6.3 Waiting Time and Access Delays

If our operatives are unable to commence the Services at the agreed time due to access issues, absence of the Customer or their representative, or any other reason within the Customer's control, the Company may charge a reasonable waiting time fee. If the delay exceeds a reasonable period, the Company may treat the booking as cancelled and apply a call-out or cancellation charge.

7. Waste Description and Prohibited Items

The Customer is responsible for accurately describing the waste to be removed. The Company does not accept certain prohibited or hazardous items unless specifically agreed in advance and subject to additional charges and regulatory controls. Prohibited or controlled items may include, but are not limited to:

a) Asbestos and materials containing asbestos.

b) Clinical, medical or biological waste.

c) Explosive, corrosive, flammable or radioactive materials.

d) Gas cylinders or pressurised containers, unless agreed.

e) Chemicals, solvents, oils, paints and pesticides, other than small household quantities acceptable at licensed facilities.

f) Any item classified as hazardous waste under applicable UK legislation that the Company is not licensed or authorised to handle.

If prohibited or undeclared hazardous items are discovered during collection, the Company may refuse to collect them, may adjust the price, or may stop work entirely if safety is compromised. Any costs arising from the presence of such items, including clean-up, specialist disposal or damage to property or equipment, may be charged to the Customer.

8. Performance of the Services

The Company will use reasonable skill and care in performing the Services and will endeavour to collect waste in a tidy and efficient manner. Our operatives may, at their discretion, assist with minor moving of items to access the waste, provided this can be done safely and without risk of damage.

The Customer acknowledges that waste collection and loading can involve movement of bulky or heavy items and that minor scuffs or marks may occur, particularly in confined spaces, stairways, or areas with limited access. The Customer should take reasonable steps to protect flooring, walls and fixtures where practicable.

9. Liability and Limitations

9.1 General Liability

The Company will be liable for any direct loss or damage caused by its negligence or breach of contract, subject to the limitations set out below. The Company will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.

9.2 Limitation of Amount

To the fullest extent permitted by law, the Company's total liability to the Customer for any claim or series of connected claims arising out of or in connection with the Services shall not exceed the total price paid or payable for the specific Services giving rise to the claim.

9.3 Exclusions

The Company shall not be liable for:

a) Any loss or damage arising from inaccurate or incomplete information provided by the Customer.

b) Any damage caused by defects or weaknesses in the Premises, including but not limited to fragile surfaces, existing structural issues, or hidden services.

c) Any loss or damage resulting from the handling or attempted handling of items that the Customer has insisted be removed against the advice of our operatives.

d) Any failure to perform or delay in performing the Services caused by events beyond our reasonable control.

Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

10. Waste Handling and Regulatory Compliance

The Company operates in accordance with applicable UK waste legislation and regulatory requirements. All waste collected as part of the Services will be transported and disposed of using licensed facilities or authorised partners, with an emphasis on reuse and recycling where possible.

The Customer acknowledges that ownership and responsibility for the waste transfers to the Company only when it is loaded onto our vehicle. Until that point, the waste remains the responsibility of the Customer. The Company will not be responsible for any waste left on site at the Customer's request or due to safety, legal or capacity constraints.

The Customer must not request the Company to dispose of waste unlawfully, to fly-tip, or to breach any environmental regulation. The Company reserves the right to refuse any instruction that would put it in breach of the law or any licence conditions.

11. Insurance

The Company maintains appropriate public liability insurance and, where required, employer's liability insurance in connection with the performance of the Services. Evidence of such insurance can be provided upon reasonable request.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any relevant evidence. The Company will investigate the complaint and seek a fair and reasonable resolution, which may include re-attendance, partial refund, or another remedy, depending on the circumstances.

If a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through mediation or through the courts of England and Wales in accordance with the governing law clause below.

13. Data Protection and Privacy

The Company may collect and process personal data about Customers for the purposes of providing the Services, administering bookings, invoicing, and complying with legal obligations. The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

14. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or the nature of the Services. The version in force at the time of booking will apply to that booking. Continued use of the Services after changes have been notified will constitute acceptance of the updated Terms and Conditions.

15. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including any non-contractual disputes or claims.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede all previous discussions, correspondence, negotiations or agreements between the parties relating to the same subject matter.

By booking a waste collection or related service with Waste Removal Barnes, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.